Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Not great Lean View Surgery

Story from nhs.uk

"Not great Lean View Surgery "

About: Leen View Surgery

Went down for a booked blood pressure test, when I went to sign in there was a notice on an A4 notice on an A frame saying if you're here for a nurse you don't need to sign in as you'll just be called through. I stupidly took a seat and waited. 15 minutes after my appointment time I went to see when I'd be called in only to be told you didn't sign in. My reply was well the sign said I don't need to, what I didn't see was the other A4 paper saying morning's only. So I missed my appointment even though I was there 16 minutes early. Why is the sign even left out.

And as a suggestion you should have the writing all on one piece of paper. I didn't have my glasses with me and only read the sheet I happened to look at.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leen View Surgery yesterday
Leen View Surgery

Submitted on 30/04/2025 at 10:01
Published on nhs.uk at 10:01

Dear Patient

Thank you for your feedback. My name is Debra Juett and I am the practice Manager at Leen View Surgery. I am sorry that there was some confusion when you attended your appointment at the surgery. I am going to take a look at the notice boards in the waiting area to prevent the confusion caused from happening again and make the signs a little clearer. If you want to speak to me further please contact the surgery on 0115 9771181 and I will happily speak to you.

Kind regards

Debbie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k