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"Transportation of Terminally Ill patient to Hospice"

About: Scottish Ambulance Service / Patient Transport Service

(as a relative),

My terminally ill husband was being transported from our home to Accord Hospice, a journey no one wants to be taking.

On arrival of NHS Ambulance, they made it obvious that they felt that the transfer was going to be more difficult that expected. First question asked was  - does your husband have DNR?  Next they asked if my husband could get himself out of bed onto a chair, which was obviously not an option (he died the next day).

It was then decided to call for another team to assist. I told them they could take him out the patio doors but that was not an option they said. 

When second team arrived the best solution they could come up with was to grab the sheet he was lying on and haul him out to the ambulance. It was unbelievable.  I had to watch while my husband was subjected to this horror, being quite distressed himself and in a lot of pain and not knowing what exactly was happening to him.

If I had known how they were going to treat him I would never have allowed them to take him.

These people are supposed to be professional and caring, I am sorry but I did not see anything that could come into that category.  At no time did any of them show a little compassion and respect for the person just looking for a little care.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 weeks ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 14/04/2025 at 12:33
Published on Care Opinion at 12:33


Hi SKYE0105,

Firstly, I'm so sorry to hear about your husband passing away. Please accept our sincere condolences to you and the family at this difficult time. I hope you are doing ok.

I'm also extremely sorry to read about your experience below and that you didn't feel that your husband was treated with care and compassion. I'd like to apologise for this.

If you'd be willing, I'd like to have this investigated for you so that we can look into the case and ensure your concerns and feedback are listened to and acted upon. If you'd like us to do that, we'd need a few more details (full name, date, time and home address as well as a brief explanation as to the nature of the complaint) sent to sas.feedback@nhs.scot

Take care and apologies once again,

Mark

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