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Kind, helpful and friendly

Posted By Pop11

"Kind, helpful and friendly"

About: Cancer Services / Radiotherapy

(as the patient),

This is my twelfth treatment here in Radiotherapy. I have found everyone here to be kind, helpful and friendly. I have nothing but positives to say about what happens here. My schedule of appointments has been pretty good and everything runs to time most of the time - in fact it runs like clockwork.

However, I would like to mention a negative experience I had in connection with my CT Planner scan which was about a week before treatment started. There was some confusion about whether I needed to have a cannula or not and it transpired that the instructions were contradictory. Consequently I was left on the bed for about 10 mins, without a top on and freezing cold whilst this was sorted out, but nobody came to tell me what was happening. It annoyed me that this wasn’t picked up from the start. I think the actual protocol was ambiguous. The nurse followed this up and there was an investigation, so I was pleased about that.

The only improvement I would like to see is more toilets - there are simply not enough for the numbers of people - and a minor issue here is that there are no hooks on the back of any of the toilet doors, which means you have to put your jacket on the floor.

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Responses

Response from Damian Parr, Head of Therapeutic Radiography Services, Radiotherapy, NHS Tayside 2 months ago
Damian Parr
Head of Therapeutic Radiography Services, Radiotherapy,
NHS Tayside

Submitted on 04/04/2025 at 09:30
Published on Care Opinion at 09:30

Dear Pop11, thankyou so much for taking the time to give us your feedback, it is very much appreciated. My name is Damian, head of therapeutic radiography, it is great to hear that you have found everyone kind and helpful and that in the main your experience has been positive, this is exactly what the staff hope to achieve for all our patients. I will ensure I pass on your comments to all the staff groups involved.

I am sorry to hear that your experience in CT was not as we would have wanted for you, and I do apologise for the time you felt left on the couch with no-one informing you of what was happening. This is not the experience we want our patients to have, sometimes we have extra checks on process to perform that can take unexpected time, but this should always be communicated to the patient so once again we are sorry this was not the case and will discuss in our group to avoid this situation again so thank you for highlighting this.

Also, thankyou for highlighting the number of toilets in the department, the toilets are very much in use due to preparation for treatment and I have highlighted this at organisational meetings, unfortunately our footprint is restrictive in expanding the toilet facilities, but I will continue to voice this concern. Thankyou also for pointing out the lack of hooks on the doors, I will investigate how we can resolve this.

Once again thankyou for your constructive feedback and we wish you well for the rest of your treatment and beyond.

Damian.

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