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Received exceptional care

Posted By Alan27

"Received exceptional care"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / General Medicine (Ward 3C)

(as a parent/guardian),

My son recently attended the children's A+E at the Royal Hospital for children in Glasgow with a broken arm. From the moment we arrived, the staff went above and beyond to ensure he was comfortable, cared for, and in the best hands possible.

The doctors, nurses and theater staff where so kind and incredibly compassionate, always taking the time to explain everything in a way that reassured us. Their kindness and patience made such a difference during what was a very stressful time. All staff were amazing always making sure my son felt safe and supported.

When my son was transferred to the children's orthopedic ward 3C after surgery again he recived exceptional care from all the staff.

We are beyond grateful for the care my son received at the Royal Hospital for children. We would like to say a big thank you to all the wonderful staff who made a difficult time so much easier. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 11/04/2025 at 09:35
Published on Care Opinion at 09:35

picture of Kevin Torbet

Dear Alan27

Thank you so much for sharing your experience with us on Care Opinion. We are delighted to hear that your son received such compassionate and thorough care at the Royal Hospital for Children. We understand how stressful it can be when a child is hurt, and we are so pleased to know that the staff went above and beyond to ensure both your son and your family felt supported, safe, and reassured throughout his treatment.

The dedication and kindness of the doctors, nurses, theatre staff, and the team on the children's orthopaedic Ward 3C are truly commendable, and we will make sure your heartfelt thanks are passed on to them. Your recognition of their professionalism and care during such a challenging time is greatly appreciated and serves as a reminder of the difference our teams make in the lives of our patients.

Thank you once again for taking the time to share your experience. We wish your son a full and speedy recovery and are grateful that we could be there for you both during this difficult time.

Kind regards

Kevin

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