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"I honestly cannot commend this team enough"

About: Anderson House / Genito-Urinary Medicine Anderson House / Sexual Health

(as a service user),

Going to a GUM clinic, with so many different issues from perinatal abscesses, to issues relating to possible cancer, all to rule out possible STI infections as a cause, was and is a little frightening.

The staff throughout, from the phone calls to the reception, to the doctor, the trainee who was even in attendance, right through to the nurse who took my bloods, could not have been more accommodating, friendly, and welcoming. They turn a daunting experience into one that was easy, stress free, and I left with so much confidence in what they do. It wasn’t just the routine check up and swabs etc, it was more than that for me, the knowledge of the doctors and nurses about every single aspect, made me by the end of it know what could possibly be wrong, had me educated about what it was and how it was happening, and gave me clear next steps as to how to get referred to the surgical teams that I actually need. I honestly cannot commend this team enough, it’s not the service that makes Anderson house great, it’s the people. 

As dramatic as it sounds, something that has been getting me down for so long and having the unknown coming up, You changed my way of thinking, you gave me a positive mind frame and the feeling that it all will be okay. Thank you so much 

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Responses

Response from Steven Miller, Registered Nurse, Sexual Health Clinic, WHSCT 2 months ago
Steven Miller
Registered Nurse, Sexual Health Clinic,
WHSCT
Submitted on 11/04/2025 at 09:00
Published on Care Opinion at 09:10


Hello, firstly thank you for taking the time to leave some feedback, it is always very much appreciated. I am glad that you had a positive experience with our service, and that you felt it had a positive impact on you. This is the level of care that we continually strive to provide. Your feedback has been shared with the team in the clinic.

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