"Poor service"

I was booked in for a telephone consultation to discuss rheumotology early morning - no call happened.  I waited until the afternoon and I rang them to be told that my appointment had been cancelled.  No-one let me know that.  I was told that they would get someone to give me a call to re-arrange.  No-one did.  Rang again the following morning and was twice divereted to the wrong department.  Finally spoke to somone who did not know what I was talking about or where to direct me.  I am appalled.