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"Surprised with the speed and professionalism that was shown"

About: Ottery St Mary Hospital / Minor injury unit

(as the patient),

I had hurt my foot 10 days previously and went to the MIU at ottery. They did a X-ray and referred me to the fracture clinic a week later. Although I was sent around a bit I was really surprised with the speed and professionalism that was shown.

I would especially like to mention Olly who performed my x ray. He was very professional but he also made me feel very at ease with his humour and calmness.

Although I was there for an unfortunate reason he made me laugh and that makes a big difference.

Thankfully the x ray came back as undisplaced so no further appointment will be needed. But I wish the best for olly, he is definitely an asset. X

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Responses

Response from Elizabeth Chapman, Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Elizabeth Chapman
Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 10/04/2025 at 15:19
Published on Care Opinion at 15:19


Hello Abk5

My name is Liz Chapman and I am one of the operations managers in Medical Imaging working with Olly.

Thank you for taking time to share your recent experience at Ottery while attending for an x-ray. While an unfortunate event resulted in the visit, I was pleased to hear how great your experience was made by Olly.

We are very fortunate to have him as part of our team and a pleased that others get to experience his humour and calmness.

I will share this positive feedback with Olly and the wider team to congratulate them on the excellent service they provide.

Best Wishes

Liz Chapman

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