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All this dedicated care has improved his health so much

Posted By MagsC

"All this dedicated care has improved his health so much"

About: New Victoria Hospital / Gastroenterology University Hospital Hairmyres / Medical/Gastroenterology (Ward 11)

(as a service user),

My husband has been under the care of the Liver Clinic consultant Dr Swan  and the specialist nursing staff in Victoria Infirmary for a year now and under their care and Gastrology at Hairmyres he has made remarkable progress  with his condition of Cirrhosis of the Liver and has been constantly monitored with immediate changes to medication when thought necessary.

All this dedicated care has improved his health so much and  at his appointment recently was good to hear the doctor and staff shared our thoughts on his health improving greatly since last appointment and 100% since this time last year as he has been following the advice given so it's a  joint effort the patient has to do what's being advised by those who are trained NHS medical staff  who have all the knowledge and skills to make life so much better.     

So Thank You All 👏👏👏👏for your dedication, caring manner and being  available at other end of the phone when I had concerns about my husbands condition.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 07/04/2025 at 17:16
Published on Care Opinion at 17:16

picture of Jennifer Montgomery

Dear MagsC,

Thank you for sharing your experience of University Hospital Hairmyres, Gastroenterology.

I am so pleased to hear of the excellent experience your husband has had, and the marked progress in his condition since being under our team. I am delighted that the vast knowledge and skill from our team has helped him to improve so much in the last year.

I will ensure your kind words are shared with the whole team who I am sure will be delighted to hear your lovely feedback.

I hope your husband continues to improve greatly!

Best Wishes,

Jenni

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 11/04/2025 at 09:23
Published on Care Opinion at 09:23

picture of Kevin Torbet

Dear MagsC

Thank you so much for sharing such positive feedback about your husband’s care. We are delighted to hear about the remarkable progress he has made under the expert care of Dr Swan and the specialist nursing team at the Liver Clinic in the New Victoria Hospital.

It is wonderful to hear that the partnership between your husband and his healthcare team has led to such significant improvements in his health. Your recognition of the joint effort between the patient and medical staff is greatly appreciated, as it truly underscores the importance of collaboration in achieving the best outcomes.

We will ensure your kind words are shared with Dr Swan and the team involved in your husband's care. They will be pleased to know that their dedication and support have made such a positive impact.

Thank you for taking the time to share your experience and for acknowledging the hard work and compassion of our staff. We wish your husband continued health and well-being.

Kind regards

Kevin

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