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Outstanding customer service and manners

Posted By blackbirdek68

"Outstanding customer service and manners"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I was seen recently by Luke at the sexual health clinic. He was nothing short of absolutely amazing. He clearly explained everything to me and made me feel extremely comfortable. He was a positive and bright character who should definitely be given a pay rise. Outstanding customer service and manners, I am so grateful I was seen by him

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 3 weeks ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 11/04/2025 at 10:59
Published on Care Opinion at 10:59

picture of Andrew Garratt

Hi Blackbirdek68,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your story with Luke and he will be happy that he was able to make you feel comfortable during your appointment. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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