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They both made me feel very much at ease

Posted By limagr68

"They both made me feel very much at ease"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

Last week I went to the Robert Peel sexual health clinic to have my Mirena coil removed but unfortunately they were unable to do it as they couldn’t see the strings which are needed to remove it. So they referred me to the Branston Open Clinic as they have more specialist consultants and equipment for this.

Dr Bretland and the assistant nurse Rachael were absolutely wonderful. The coil was successfully removed. They persevered and were so patient with me and were very reassuring. They both made me feel very much at ease. I very much recommend this place. Thank you so much.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 3 weeks ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 11/04/2025 at 10:55
Published on Care Opinion at 10:55

picture of Andrew Garratt

Hi Limagr68,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your lovely feedback with Dr Bretland and Rachael and they will be pleased that they put you at ease and successfully removed your coil. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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