Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Attendance for 24hr blood pressure monitor

Posted By charame85

"Attendance for 24hr blood pressure monitor"

About: University Hospital Hairmyres / Cardiology

(as a service user),

Attended Hairmyres hospital, made contact at reception desk about 5 minutes before my appointment time. Staff confirmed my attendance and details and asked me to take a seat reception staff were polite helpful and pleasant. Around 10 minutes after my appointment time I was asked for by Lorraine to come through. We covered the usual checks about my details and then proceeded to have monitor fitted. Lorraine was pleasant, polite and in good spirits which would assist in keeping patients at ease. Lorraine proceeded to explain the equipment and what would happen going over the associated paperwork. Ensuring I was aware of any specific details including in relation to driving. 

Overall a pleasant and simple experience. 
More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 04/04/2025 at 17:27
Published on Care Opinion at 17:27

picture of Jennifer Montgomery

Dear charame85,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

I am delighted to hear that on arriving and checking in for your appointment you were treated well by kind and courteous reception staff. I am pleased that this excellent level of care continued with Lorraine and that she ensured you were fully informed about your monitor and what to expect.

I will ensure your kind words are shared with the whole team who I am sure will be delighted to hear of your experience and will get a real boost in reading your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k