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Story from nhs.uk

"Not helpful "

About: Enderley Road Medical Centre

Try to book an appointment with a doctor unfortunately they are asking to go through triach but the triach online is closed

They said to log in again at 2 pm when I login at 2pm is closed when I call the reception after long waiting she asked me to call in the morning.

When I asked to book an appointment any days in this week or next week they said fully booked for 2 weeks.

They are no precooked service.

So if we need a consultation for my on going issue where do I go.

It's not an emergency to go to the hospital or call the 111.

Now I understood why people are misusing the NHS.

Call the ambulance and go to the hospital to see a doctor.

No difference between emergency and none emergency.

Make the life difficult

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Responses

Response from Enderley Road Medical Centre 2 months ago
Enderley Road Medical Centre

Submitted on 08/04/2025 at 12:43
Published on nhs.uk at 12:43

Thank you for your feedback and the points that you have raised.

NWL ICB is aware of the challenges that General Practice across the borough faces with capacity issues/appointments and are looking into measures to identify areas for improvement.

Our day to day presenting issue is how much capacity the surgery has and that we have to match Patchs access to our capacity, with safeguards in place, and this includes a bypass for those patients who are under 5, over 75, pregnant and presenting with a clinical issue, chest pain, high /low blood sugars, palliative patients, vulnerable patients, red flags (this list is not exhaustive). All requests are triaged on the day and directed to the most appropriate pathway.

Please visit our website

https://practice365.co.uk/e84009/health-information/appointments/

where you will find a wealth of information on services that are available to you including information on how our appointment system works.

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