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A very personalised and professional service

Posted By rcdsal173

"A very personalised and professional service"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS) Victoria Hospital / Endoscopy Victoria Hospital / Radiology

(as a staff member posting for a patient/service user),

After a GP referral I was contacted by Lorna from the RCDS unit at Victoria Hospital to set up an initial consultation with one of the team. Lorna was very reassuring over the phone and explained the process in detail.

I was then contacted by Georgia who gave me the initial assessment and arranged me to have a CT scan and Endoscopy.  The speed of all of this was amazing and I was very impressed.

What was equally impressive was that Georgia organised my hospital appointments around my child care which made things so much easier for me.  All the staff including the radiology department treated me with great respect and in a nice caring way which made me feel special. 

At all times the staff were very up front and answered all my questions in an honest and straight forward way which I appreciated. The team held my hand through the whole process and within two weeks of the referral I had my scans and results. 

Thanks to everyone for a very personalised and professional service. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 6 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 07/04/2025 at 15:09
Published on Care Opinion at 15:09

Dear rcdsal73,

My name is Murdina MacDonald and I am the Lead Professional Nurse for RCDS. Thank you for taking the time to share your experience following your referral to our service. Your kind words mean a great deal to our team.
I’m especially pleased to hear that Lorna and Georgia were able to offer you the reassurance and support you needed at what can be a very unsettling time. The fact that Georgia was able to coordinate your appointments around your childcare needs reflects the compassionate, person centred care we strive to deliver every day. I will make sure both of them receive your lovely feedback.
It’s encouraging to hear that you felt respected, informed, and supported throughout the process. We know how important it is to be listened to, to feel safe, and to have things clearly explained. I’m glad this was your experience with us.
Thank you again for your thoughtful message. It reminds us of the impact that kindness, efficiency, and teamwork can have.

We wish you all the very best as you move forward.

Warm Wishes

Murdina

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