"Normally good and helpful "

The econsult caused much confusion today. It's usually so straightforward but I was unable to access it at 830 this morning. A lovely lady on the phone completed it for me instead. But then all went wrong. I was contacted from the surgery about a review appointment for 3 weeks time but I said if the Dr was ringing me today I may not need 3 weeks one and would advise once I knew. This person didn't then go on to say that she was now referring to today and tried to book me in for Thursday and I explained I didn't want to book the follow up now, I needed to speak to the Dr and would wait for them to call later. She then said there was only and appointment for Thursday. And I'm too ill to wait that long. My lungs feel rough, I've had this since pre Christmas and had a not pleasant reaction to meds given Friday, raging headache and poor sleep since taking new meds on Friday. I needed some water as was starting to cough again and noone was there on phone when I got back. Im guessing that due to all this confusion, is why I now read on econsult that I had refused appointments and would go to casualty tonight. Had the lady said she was ringing to book me in to see the Dr re today's econsult form, not Fridays, all this could have been avoided. I have now put a fresh econsult form in and am left feeling distressed that the system I felt was so good, has let me down. Perhaps training in handling of ill, not thinking straight people, is needed.