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Didn't feel reassured

Posted By Seriously its come to this

"Didn't feel reassured"

About: University Hospital Monklands / Emergency Department

(as a parent/guardian),

Attended with my daughter due to suspected ocular shingles. Waiting area not so busy and very few ambulances came in, however still almost 7 hr wait due to lack of cubicles (filled with patients waiting to be transferred) when eventually seen doctor was unable to get equipment to function to check my daughter's eyes. Doctor had a quick look, offered very little reassurance , sent us on our way with anti-viral meds, said could do with eye gel  but didn’t have just to go to pharmacy then told us to follow up with optician. Considering how serious ocular shingles can be and risk of sight loss or damage, the doctor gave impression they couldn’t get rid of us quick enough. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 04/04/2025 at 16:23
Published on Care Opinion at 16:23

picture of Jennifer Montgomery

Dear Seriously its come to this,

Thank you for sharing your experience of University Hospital Monklands, Emergency Department.

I am sorry to hear that your daughter was unwell and had to attend hospital. I am sorry to hear that you had a 7 hour wait to be seen due to patients to be transferred out rather than many admissions to the department. I am disappointed to read the attitude of the doctor towards your daughters condition and that they did not provide reassurance.

Please could I ask that you contact our Patient Affairs team on the below email address so they can better understand and investigate your complaint, then provide you with a personal response.

patientaffairs@lanarkshire.scot.nhs.uk

I hope your daughter is feeling better soon.

Best Wishes,

Jenni

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