"Poor performance "

Dear Ron Chance,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

We are sorry to hear that you are unhappy with the scheduling of your second dose of the shingles vaccination, and we are delighted to see you now have your appointment to resolve this matter.

The second dose of shingles is usually given within 12-months of the first, and we are sorry for the delay in scheduling this for you in a timely manner.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about this appointment allows us to do just that.

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service.

These reviews are incredibly valuable to our practice as they not only help us identify areas for improvement, but also help others in the community learn more about our services.

Your insight is appreciated and if you have any further concerns, please do let us know.

You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/

Please accept our apologies once again and thank you again for contacting us and for being part of our practice.

Yours sincerely,

James Leach

Digital Transformation and Data Manager