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"Thank you very much for a positive care and experience"

About: Maternity care (wards 68, 72 &73) / Early Pregnancy Assessment Service

(as a service user),

I recently experienced pain early in my pregnancy and for reassurance I called the EPAS. I was called back in a very timely manner and the midwife I spoke to initially was reassuring and asked me to come in. When I arrived the midwife I met at first was friendly and helpful. It was a welcoming atmosphere stepping into the unit which was reassuring.

The midwife sonographer who performed the scan was extremely compassionate, patient and understanding. She put me at ease straight away and explained everything she was doing and why. This was very important to me as I was anxious. She was quick to reassure me and chatty throughout which really made the experience positive. Her name was Eileen and I was so thankful for the time she took and the care she provided.  Thank you very much for a positive care and experience. 

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Responses

Response from Tracy Orr, Lead Midwife, Princess Royal Maternity, NHS Greater Glasgow and Clyde 3 months ago
Tracy Orr
Lead Midwife, Princess Royal Maternity,
NHS Greater Glasgow and Clyde
Submitted on 03/04/2025 at 08:48
Published on Care Opinion at 08:48


Dear Reassuredmother,

Thank you for taking the time to share your experience on Care Opinion. I am pleased to hear you received the care and support you required during what must have been a worrying time for you. I will be delighted to share your feedback with the staff in the area and specifically with Eileen. Best Wishes.

Tracy Orr

Lead Midwife

PRMH

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