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I'm very grateful to be listened and support I got

Posted By Boby

"I'm very grateful to be listened and support I got"

About: New Victoria Hospital / Day surgery

(as the patient),

I'm feeling very blessed, the staff the nurse TJ been looking after me very well. I'm very grateful to be listened and support I got. Thank you so much, I was a bit scared and crying but the anaesthesia Dr cheered me up calmly. 

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde 2 months ago
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 03/04/2025 at 10:13
Published on Care Opinion at 10:13

Dear Boby

Thank you so much for taking the time to share your positive feedback about our department. I agree that coming for a procedure as a patient can be a daunting and an emotional experience and I am thrilled to read the staff listened and supported you and made you feel calm and that you had a good experience with us.

Our team works hard to provide the best care possible every day, and it’s always rewarding to know that our efforts have made a difference in the lives of our patients. Your kind words will certainly be shared with all of the day surgery team, but especially with TJ, who is indeed an asset to our nursing team. Your feedback helps motivate our team to strive to deliver compassionate and high-quality efficient care every day, so thank you.

Wishing you well with your recovery!

Emma Miller

Theatre Coordinator

Day Surgery Unit

New Victoria Hospital

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