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"I knew I was in safe hands"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as a service user),

Was transferred to the Golden Jubilee after a few weeks in my local hospital. I originally thought I was coming for a small procedure then home. After further tests I found out I needed a triple bypass.

This came as a shock but the consultant, Dr Birla, and the nurses from 2 East quickly put my mind at ease. They all provided outstanding care and comfort on the lead up to my operation.

After the bypass I arrived in ICU 1 and again received outstanding care. I had a bit of a set back the next night but Viji the nurse kept me calm and her reassurance and compassion made a scary time a lot easier.

Also special mention to Andy, Adam and the young nurse who is expecting who all provided outstanding care.

I was then transferred to 3 East and again every staff member was kind and welcoming. My stay was again extended after me needing a pacemaker but the staff thoroughly explained everything and I knew I was in safe hands.

Each and every staff member has looked after me very well and can't thank them enough for their kindness and compassion during a scary time.

The care I received in the 3 weeks I was in The Golden Jubilee was simply outstanding.

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 3 months ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 03/04/2025 at 11:49
Published on Care Opinion at 11:49


Dear Grateful Graham,

Thank you for taking the time to provide us with your kind feedback.

We will ensure your lovely comments are shared with the team who cared for you. We are sure they will be delighted to read of your positive experience.

We all wish you the very best with your recovery and thank you again for reaching out to us with your kind words.

Kind regards

Andrea

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