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First class service

Posted By Francis273

"First class service"

About: University Hospital Hairmyres / Radiology

(as the patient),

Recently attended x -ay department at Hairmyres. Radiographer Lauren could not have been more helpful and understanding of my situation.

I wish to thank her and her colleagues for their professionalism, care and treatment. They could not have been better. First class service.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 04/04/2025 at 17:00
Published on Care Opinion at 17:00

picture of Jennifer Montgomery

Dear Francis273,

Thank you for sharing your experience of University Hospital Hairmyres, Radiology.

I am sorry to hear that you had to attend hospital for an x-ray. I am so glad that Lauren was so helpful and understanding of your condition and that they exhibited professionalism in their care and treatment of you. I am glad you felt this was a first class service, I am sure this has been very reassuring for you.

I will ensure your kind words are passed on to Lauren and the whole team who I am sure will get a real boost in hearing your lovely feedback.

I hope you are feeling better now.

Best Wishes,

Jenni

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