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"What a positive experience"

About: St Andrews Community Hospital / Out of Hours

(as a service user),

I visited OOH GP this am in St Andrews Community Hospital Fife and was seen by Dr Stevens or Stevenson what a positive experience. From entering the hospital I was met with a friendly receptionist who advised me on what to do prior to appointment, then seen by Dr Stevens/ Stevenson who took his time to listen to me and provided the right advice not just on my emergency situation but, also on potential causes and provided advice on what I should be doing following todays appointment. I did not feel rushed or anxious about taking up this gentleman’s time. I have left this appointment feeling like someone cared about my wellbeing and health. Thank you

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Responses

Response from Fran Simpson, Lead Nurse, Urgent Care, NHS Fife 8 months ago
Fran Simpson
Lead Nurse, Urgent Care,
NHS Fife
Submitted on 31/03/2025 at 16:14
Published on Care Opinion at 16:14


picture of Fran Simpson

Good Afternoon SusTTT

Thank you for taking the time to provide such wonderful feedback for our Out of Hours team at St Andrews Community Hospital. I hope that you are feeling better after your visit to us.

It is hugely important that our patient's feel they have been listened to and given the right advice and I am pleased that this was your experience.

I will share this feedback to the Out of Hours team who I am sure will be delighted.

Best Wishes

Fran

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