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"An amazing service for our frail older population"

About: Downe Hospital / Rapid Assessment Centre

(as a relative),

The DAFU/RAC is an amazing service for our frail older population.  I had my mother up at the unit last week and she was seen very quickly by a consultant, she was listened to and all of her health and social needs were all taken into consideration.  All relevant exams and procedures were done and my mum was able to go home and avoid an overnight stay in hospital.  All of the staff, doctors, nurses, physios, OT, reception staff and domestics were amazing.  They all made my mum and I feel welcome and at ease during a difficult time.  Thank you all.

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Responses

Response from Joanne Carson, Clinical Manager, Unscheduled Care, South Eastern HSC Trust 2 months ago
Joanne Carson
Clinical Manager, Unscheduled Care,
South Eastern HSC Trust
Submitted on 03/04/2025 at 12:33
Published on Care Opinion at 12:33


Thank you very much for taking the time to share your experience in RAC at the Downe Hospital.

It truly means so much to the entire team to have their efforts recognised in such a positive way by our patients and their family members. It will be a great pleasure to share your kind words with them.

Kind regards, Joanne

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