"Refused to test for UTI"

I was advised to go to Buckland Hospital as I had symptoms of an UTI (my GP could not see me in the afternoon). The receptionist at UTC called through to check if I could be seen, but because I have a catheter, I was refused treatment (without any explanation other than I have a catheter). A simple check for a bacterial infection and prescribing antibiotics was all that was needed. I therefore had to wait another day with the worsening infection. I went to Canterbury the next day and this was done without any fuss (they were surprised that I was reused treatment at Buckland).