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Appointment changes

Posted By alejz44

"Appointment changes"

About: Nightingale Hospital Exeter / Centre of Excellence for Eyes Royal Devon & Exeter Hospital (Wonford) / Ophthalmology

(as the patient),

I got a letter from RD&E saying I didn't attend my appointment and they told me I would be discharged from the GP and from the Optometrist. 

The initial appointment was at the Nightingale at 11am. They called me in the morning at approximately 9am to tell me that the appointment had been switched at the RD&E West of England Eye Clinic. I turned up at the allotted time that Nightingale had to me, to be told that I was supposed to be there for 9am, and to come back at 1pm. I went back at 1pm and saw all of the doctors I needed to.  

I am not happy about receiving this letter. I saw them twice last week and once this week.

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/04/2025 at 11:26
Published on Care Opinion at 11:26

picture of Helen Bowmer

Dear alejz44,

I am one of the managers at the Nightingale. Thank you for taking the time to provide us with your feedback. So we can fully unpick what went wrong with your pathway please can you email your details to our enquiries inbox: rduh.nightingaleexeterenquiries@nhs.net

Many thanks

Helen Bowmer

Admin Services Manager

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