"Bad Service "

I am leaving this review after an incredibly frustrating appointment with this Drs surgery today. My baby was due to have his 12 month jabs and admittedly the last handful of appointments did not go ahead due to him having a temperature and one being staff sickness. After being told the jabs could not go ahead last week as scheduled, I rebooked his appointment in person at the receptionist desk for today. I have turned up to the drs this morning to find that no such record of this appointment exists and they couldn't carry out the immunisations. I am so disappointed as i don't understand how this appointment wasn't on the system despite my booking in person. I had not only rearranged my work commitments to attend this appointment today but more importantly my baby has to wait another week for his already overdue jabs due to this mishap that has happened. There really needs to be more members of staff on hand to be able to carry out immunisations in situations like this. Not great and I am really disappointed and now concerned that these immunisations are delayed again!