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This was a wonderful experience

Posted By Proud Mum To daughter With Non Verbal Autism

"This was a wonderful experience"

About: Enhanced Care / GP out of hours

(as a parent/guardian),

I visited a Dr in the urgent care out of hours Craigavon towards the end of March at 8.15pm after receiving a call back 1hr prior for my daughter.

My daughter is primarily non verbal with severe learning disabilities and is also autistic.

The Dr that tended to my daughter was absolutely amazing she took her time with my daughter and listened fully to all my concerns as a worrying mum to a child that can not verbalise what’s wrong.

This wonderful lady didn’t rush us and she made my daughter feel at ease. Normally doctor visits are extremely distressing for my daughter and for me. She made sure that we had a suitable treatment for my Daughters needs also.

This was a wonderful experience and I wish we could have more experiences like these. She even complemented how good my daughter was. Which as a mum to a child with needs isn’t always the feedback that we receive. I can’t recall the lady’s Name. However, I would highly recommend this Doctor for treating patients with additional needs. 

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust 3 months ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 31/03/2025 at 17:10
Published on Care Opinion at 17:10

Good Afternoon Proud Mum To daughter With Non Verbal Autism,

Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that the doctor who cared for your daughter provided compassion and attentive support.

We understand how important it is to have a healthcare experience where you and your daughter feel heard, respected and at ease. It's heartwarming to know that the doctor's approach made a positive difference for both you and your daughter. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

Wishing your daughter a speedy recovery.

Thank you again and Best Wishes, Patricia.

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