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"Staff member behaviour "

About: Easthampstead Surgery

I went for a nurse appointment for a review on my breathing and tightness in my chest . I saw this nurse . My mum had accompanied me to the appointment, as she is asthmatic and we believe I have that . We got into the appointment, and all the women did was test me on this Feto machine for my breathing . The whole way through she treated me like a child , kept calling my mum , mummy and was like would mummy let you do that . Also said to look after a cap for the machine by my mummy as I wouldn’t be sensible enough to do that . It was awful , she was talking to me like a child and not an adult , I’m 22 and this behaviour from your staff is disgraceful. Then she went on to tell me to keep using the inhaler that I have been given by the hospital , which I have been told that it is dangerous to keep on using . Also I noticed as well when I mentioned that I had been in hospital the week before for this condition she had no clue about this , which is disgusting as she hadn’t read my notes before coming into the appointment. My whole experience was awful. It has made me lose faith in this practice as all I want is to get this problem solved . And this practice so far keeps pushing me away for appointments when I call early and do the right things to get seen . They also never help me when I go to appointments to help resolve theses problems . For a practice to call me up to book a appointment and then when I do you have none available that really isn’t acceptable. This is not how a practice should treat their patients . Please if you can help me have a better experience .

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