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A caring consultant

Posted By ADEMed

"A caring consultant"

About: University Hospital Hairmyres / Medical/Gastroenterology (Ward 11)

(as the patient),

I recently attended an out patient appointment at Hairmyers Hospital in the Gastroenterology clinic. 

I cannot thank Dr Robertson enough for her care . She was very interested and adopted a holistic type approach to my situation 

The level of care was exceptional. There was empathy and a realistic approach in the consultation 

A very good conversation with lots of practical advice  

Thank you 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/04/2025 at 17:26
Published on Care Opinion at 17:26

picture of Jennifer Montgomery

Dear ADEMed,

Thank you for sharing your experience of University Hospital Hairmyres.

I am pleased to hear that Dr Robertson was interested in your situation and adopted a holistic style approach to your care. It must have been very reassuring for you that the approach to your care was so person centred and realistic.

I will ensure your kind words are passed on to Dr Robertson who I am sure will get a real boost in hearing your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

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