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The staff made me feel more at ease

Posted By Ian583

"The staff made me feel more at ease"

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Endoscopy

(as the patient),

I was referred to day surgery for a super digestive system Endoscope. I was quite nervous when I arrived but the nurse who took me in for my details and to get me ready, the Dr and nurses that did the Endoscope and Sharon, the nurse at the end of the procedure in recovery were all fantastic. This made me feel more at ease. Thank you to each and every one of you.

Ps. Doctor Mullholland, your too funny. X

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/04/2025 at 17:18
Published on Care Opinion at 17:18

picture of Jennifer Montgomery

Dear Ian583,

Thank you for sharing your experience of University Hospital Hairmyres.

I am so pleased to hear that you had an excellent experience when attending for a procedure. It can be a worrying time but I am glad that the nurses and doctor looked after you well and I am sure the humour from Dr Mullholland helped to make you feel at ease.

I look forward to passing on your kind words to the whole team who I am sure will get a real boost from hearing this.

I hope you are keeping well.

Best Wishes,

Jenni

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