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"Kind and empathetic service"

About: General practices in Lanarkshire

(as a service user),

I recently joined Waverley Medical Practice and I must say, this is the best GP practice in Coatbridge by far.

I have had the pleasure of being treated by Doctor McColgan now on a few occasions and feel that this doctor really deserves some credit for being a great GP. She has given my ample time and provided a listening ear at a much needed time.

She has treated me with respect, kindness, empathy and compassion and I am truly thankful to know that I now have a GP who I feel confident in knowing I’ll be taken care of properly as this certainly hasn’t been the case with previous practices.

Thank you Doctor McColgan and Admin staff at the practice who are also lovely to speak to. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 03/04/2025 at 13:47
Published on Care Opinion at 13:47


picture of Jennifer Montgomery

Dear JS5311,

Thank you for sharing such lovely feedback about the Waverly Medical Practice.

I am delighted to hear about the compassionate and informative care provided to you by Dr McColgan and the admin staff who have supported you. I am glad that you feel listened to and taken care of properly.

Unfortunately GPs are independant contractors and as such are not registered to respond to feedback on Care Opinion. Please can I ask that you contact the Practice Manager to ensure such kind feedback is given to the team?

Best Wishes,

Jenni

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