Text size

Theme

Language

"Triage lack of care"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care)

(as a service user),

I feel completely let down by the staff in triage maternity department. 

I called my midwife because I hadn't felt my baby move and they advised me to go into triage for review. 

I was met by a midwife  who was so rude and dismissive to me on arrival. 

I was put on a monitor and left in the bed with no reassurance. While I sat waiting to see if my baby was OK and incredibly anxious I could hear all of the staff laughing in the staff area together. 

It was very inconsiderate and upsetting. Thankfully my baby was OK but it has really put me off going back there.

I spoke to my midwife, who told me I must always call If I am worried about baby, but I do not want to go back there again and have the same inconsiderate treatment.

I thought a maternity hospital would have compassionate staff. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Liz Cheung, Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital, NHS Grampian 3 months ago
Liz Cheung
Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital,
NHS Grampian
Submitted on 02/04/2025 at 10:24
Published on Care Opinion at 10:24


picture of Liz Cheung

Dear listenng66,

Thank you for taking the time to get in touch, please accept my sincere apologies for the lack of compassion you were shown during your time in Triage.

I will share this with the team, to let them understand how this has affected you, and to offer support to any staff that may be struggling in their role that caused the behaviour you have described.

Please do not hesitate to contact Triage again, your Midwife is correct, you must call if you are worried.

If you do have to come into Triage again and you are concerned about any aspect, please ask to speak to the Midwife in Charge, who will happily help with situations such as this.

I am truly sorry this was your experience.

Regards

Liz

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k