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I always leave each session feeling better

Posted By warmgf76

"I always leave each session feeling better"

About: Physiotherapy / Physiotherapy Outpatients

(as the patient),

After being diagnosed with Osteoporosis, I've been attending physiotherapy at the New Victoria Hospital, Glasgow.

I'd like to express in writing my appreciation for Lauren, my amazing physiotherapist. Lauren’s such a positive force and genuinely listens to everything I say. No question feels silly with her—Lauren makes sure I feel heard and understood every time. Her kindness and encouragement make all the difference, and I always leave each session feeling better, not just physically, but mentally too.

I am so grateful for her support and expertise.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 04/04/2025 at 16:15
Published on Care Opinion at 16:15

picture of Kevin Torbet

Dear warmgf76

Thank you for taking the time to share your positive experience of attending the New Victoria Hospital. We are delighted to hear that your physiotherapy sessions have been so beneficial and that Lauren has made such a positive impact on your treatment.

We are extremely proud of the dedication and professionalism demonstrated by our staff, and it’s wonderful to know that Lauren's support, kindness, and encouragement have made a difference in your journey towards better health. Your words of appreciation will certainly be shared with her, who I'm sure will be touched to hear your kind words.

We truly value your feedback, and we're committed to ensuring that all our patients feel heard, supported, and empowered throughout their care.

Wishing you all the best on your continued recovery.

Kind regards

Kevin

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