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Booking Centre staff sorted the problem at source for me

Posted By Colin H

"Booking Centre staff sorted the problem at source for me"

About: Glasgow Royal Infirmary / Physiotherapy

(as the patient),

Due to a paperwork mix up I was left waiting 6 months for a physio appointment that never ever existed. Compounded by further honest mistakes I was asked to reapply for physiotherapy and somewhat unfortunately slipped through the cracks of the system again and had been waiting another two months and had no appointment in sight.

After calling the Booking Centre and speaking to the amazing Andrea she called through to the Physio team direct and sorted the problem at source for me. Looking forward to finally getting the physio I need. 

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Responses

Response from Aline Williams, Interim Chief Allied Health Professional Lead, Allied Health Professionals - North Sector, NHS Greater Glasgow and Clyde 4 months ago
Aline Williams
Interim Chief Allied Health Professional Lead, Allied Health Professionals - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 31/03/2025 at 14:33
Published on Care Opinion at 14:35

Dear Colin H

I am very sorry to hear to had a mix up with your physiotherapy appointment and understandably this would have resulted in a delay in the care you require.

I am delighted you managed get your appointment sorted by Andrea in the booking centre alongside the team. I hope your upcoming physiotherapy appointment goes well.

It would be lovely for me to pass your feedback onto to Andrea and the team. Would you be happy to let me know which physiotherapy service you have been accessing?

Best wishes

Aline Williams- Interim Chief AHP (North Sector)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Colin H (the patient)

Hi Aline,

I received physio at Clydebank Health Centre last week, all went well! Thanks to Andrea again

Cheers

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