"poor service"

About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS

Posted via nhs.uk 3 months ago

on ward 21 Opad was shocked to patients were treated, not with care , some nurses were rude, unfriendly, not attending patients when needed! on my visit there, phone was constantly ringing, lady sat there on her mobile phone not answering the phone, when patient needed jug of water, was told by nurse i am busy will get it later, not the survice i would expect from trained nurses

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Heartlands Hospital

Submitted on 11/04/2025 at 12:57

Published on nhs.uk at 12:57

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team

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