"An Excellent Practice with Top Quality Staff in…"

I am prompted to leave this review following an excellent experience today with the efficient and helpful reception staff. I returned from an overseas trip yesterday, only to discover that I had left my eyedrops in the fridge of the hotel where I was staying. I had no second bottle at home. I therefore called the reception at 10:30 to explain the problem and the receptionist I spoke to was very understanding and helpful. By 13:30, a prescription had been issued to my local pharmacy and the eyedrops were in my fridge at home by 16:00. What service!

However, looking at the other reviews over the last 2 years (they have to be less than 2 years old), I also wanted to comment on the quality of the Practice in general. There are currently 10 other reviews of Lindfield Medical Centre on the NHS website, 4 giving 5 stars, 1 giving 3 stars, 2 giving 2 stars and 3 giving 1 star. To my opinion, this is a 5 star practice for sure. I have been a patient for over 40 years and can say without hesitation that I have always received the very best service, the very best attention and the very best advice on each and every occasion that I have had cause to seek their help. I have no doubt that the 5 patients giving 2 stars or 1 star had good reason to give these ratings, but these ratings should be swamped by the vast number of 4 and 5 star ratings from others. Regrettably, it is in human nature to criticise more readily than to praise. The Practice has an interesting page entitled “Practice in Numbers for ”. (Try a search using “Lindfield Medical Centre practice-in-numbers-for-february” for example). Here, we are informed that the practice has 10371 registered patients, yet only 10 gave any feedback via the NHS website in the last 2 years. What about the other 10361? We are also informed that the Practice saw 2278 patients in February 2025. If we scale that up assuming the same number of appointment each month, that’s 54,672 appointments in the last 2 years. Yet only 10 gave feedback via the NHS website and only 4 gave more than 3 stars. I feel very sad for the staff at this excellent Practice. This is not a fair reflection of their work. I could add more and more stories about the excellent service I have received from them since I registered as a new patient in 1983. I would like to make my gratitude clear via this review and I hope that other fully satisfied patients can add their own positive experiences to my own.