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Moved by the warmth and selflessness

Posted By scoreboardtf54

"Moved by the warmth and selflessness"

About: Altnagelvin Area Hospital / Emergency department

(as a relative),

I accompanied my mum to ED department one evening late March 2025, she needed treatment and is awaiting admission. The challenges in ED are well known and documented, but I observed all staff from the nurses, the doctors, and the lady who served the tea, treated my mum and all others availing of treatment with kindness, respect and dignity. Despite the pressures there is clearly a kind compassionate culture and excellent care. The small details matter, well done to all on shift in ED recently. Really moved by the warmth and selflessness of all the staff team at every level. Thank you.

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Responses

Response from Amy Davies, Western Health and Social Care Trust 2 weeks ago
Amy Davies
Western Health and Social Care Trust

Submitted on 21/05/2025 at 11:19
Published on Care Opinion at 11:19

Dear scoreboardtf54

Thank you kindly for leaving your story with us. My name is Amy, the manager of the Dept. My apologies for the late reply, we are very busy prioritising our time to treat patients coming into the dept.

I was so moved with your kind words regarding your recent experience within our dept. I have shared your story with all team members who were equally as touched. It is comforting to know that you felt your mother received warmth, kindness, treated with respect and dignity and witnessed selflessness acts. We strive to give the best care we can with the resources available to us.

Wishing your mother and you all the very best. We hope she is recovery well

kind regards

Amy

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