"Blood test - rude nurse"

I had my blood tests done today 25/03/2025. I had a consultation with my GP and due to nature of my medical problem, urgent blood tests were required, normally these would be done at the surgery bur no nurse was in. I was instructed to go to Solihull Hospital for the blood tests to be done asap. So I collected my paperwork and headed down. When I got seen by the nurse who was doing blood tests, she had a attitude and started in a aggressive manner telling me off for not having my tests done at my gp and she would refuse me, i tried to explain the reason why but she was just so rude. I was already very nervous to having blood taken and not good with needles. She could have told me the same thing in a nice and polite manner. She banged my paper on the table and then proceeded to take my blood, once she was done, she started telling me again for not having my tests done at my gp’s. I apologised and explained everything again the reason why i couldn't. I was worried about my medical condition and nervous with blood tests, abit of niceness and empathy and understanding could have helped. I remained calm and polite despite her rudeness and thanked her for her time! Maybe she needs to learn some manners. Also I will be putting in an official complaint against her