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A team who are so competent and caring

Posted By octanswy54

"A team who are so competent and caring"

About: Royal Alexandra Hospital / Ear, Nose & Throat

(as a service user),

I was suffering with really bad vertigo, migraine and constant ear infections that was making managing my other conditions really difficult. I had no idea what was going on but it was the ENT department at the Royal Alexandra were wonderful.

Mr Murray knew straight away what was wrong and got me straight onto a treatment plan, with his secretary Kerry going above and beyond to help sort out my care. I had surgery with him in late Feb and felt completely in safe hands and supported.

Cholesteatomas are rare but he was very knowledgeable and reassuring and he was very helpful in getting me sorted out. He even did a wonderful job with the stitches and minimising hair shaving so I felt like myself even post surgery. I feel really lucky to have gotten a consultant and team who are so competent and caring. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 03/04/2025 at 14:40
Published on Care Opinion at 14:40

picture of Kevin Torbet

Dear octanswy54

Thank you for sharing your experience with us on Care Opinion. We are delighted to hear that you received excellent care and support from Mr Murray and the team at the ENT department at the Royal Alexandra Hospital. We understand how difficult it can be to manage multiple conditions, and it’s wonderful to know that Mr Murray was able to quickly diagnose your condition and put you on the right treatment plan.

We also want to thank Kerry, Mr Murray’s secretary, for going above and beyond to ensure your care was well managed. It’s clear that the team’s expertise and commitment to patient care have made a significant positive impact on your health and recovery.

Your feedback is incredibly valuable to us, and we will be sure to share your kind words with Mr Murray and the rest of the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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