Attended at 1:05 for a 1:10 appointment. Prev patient left the room at about 1:20 ( expect delays) at 1:40 i went to reception to inform them i couldn't stay any longer and the receptionist just shrugged her shoulders and said the Dr was with a patient.
I explained id called at 8:30 and had waited nearly 40 mins in the surgery and asked could they pre book another appt as i had to leave due to work commitments. I got the stock answer of "no call tomorrow at 8:30 and try again" with absolutely no empathy or care.
All of a sudden the dr came out saying she was now ready, i explained i had to leave. I then left and the dr called me to say she was sorry and she had been with another patient. This patient must have been invisible as no one entered the room whilst i was there ( the previous patient left) and no one else left whilst i was outside the room or in reception.
She has now marked me as "patient walked out" which looks bad on me when it was actually her fault. I expect that appointments wont be on time but to wait 30 mins and then be lied to is unacceptable.
"Normally good experience but dissapointed"
About: Guardian Street Med/Ctr Guardian Street Med/Ctr Warrington WA5 1UD
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