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Friendly, polite and professional

Posted By NotAFanOfNeedles

"Friendly, polite and professional"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a service user),

Like a lot of people I am not exactly comfortable going to a dentist. Bad experiences in the past have left me wary at best.

I had had an accident that left me with a horrible ache in my mouth. I ended up calling NHS24 and got an emergency appointment at the Glasgow Dental Hospital.

I was very nervous on arrival but the staff were all friendly and I was taken almost straight away to see the dentist (Mark) and nurse (Justine).

Mark was very calm and patient with me as he asked some questions about the issues I was having and after a check of teeth and an x-ray he moved on to treating things. He walked me through what he believed was the issue and what he was going to do to tackle it - all of which left me feeling more comfortable. Knowing what he was doing helped a lot and he was a really good communicator. By the time of getting the treatment done I was feeling a lot calmer than I had been.

The treatment went fine and I should stress to any other dental phobics that it really was painless.

Both Mark and Justine were friendly, polite and professional and really helped de-stress the situation for me.

A huge thank you from me to both of them and the other staff that night.

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Responses

Response from Operational Manager, Oral Health Directorate, NHS Greater Glasgow and Clyde last month
NHS Greater Glasgow and Clyde

Submitted on 25/03/2025 at 15:56
Published on Care Opinion at 15:56

Dear NotAFanOfNeedles

On behalf of the emergency dental treatment team many thanks for taking the time to provide such positive feedback following your attendance at the emergency out of hours dental clinic.

I was so sorry to hear about your accident which resulted in a very painful mouth and do understand the anxiety caused by previous negative experiences.

It was however great to hear that the attending dentist, Mark and nurse, Justine were able to put you at ease and that Mark was able to reassure you further with a thorough explanation of the proposed treatment plan.

I will ensure your kind comments are shared with Mark and Justine who will I am certain be delighted to hear such positive feedback.

It is very much appreciated by all the team when patients take the time and effort to provide feedback following their clinic attendance.

I hope you continue to recover well from your accident.

With Best Wishes

Julie

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