"Poor care and communication"

My Gran had been on this ward for just over a week and visiting stopped because of Norovirus. My Gran has mixed Dementia so it was hard on both of us, not being able to see each other.

After receiving a phone call from my Gran (who sounded distressed) I tried to call the ward to get someone to help reassure her and calm her down. 7 phone calls went unanswered and the phone was obviously cut off. I had to ring my Grans phone and try to calm her myself.