"I have never experienced as good a health professional"

About: Altnagelvin Area Hospital / Orthoptic Services Altnagelvin Area Hospital Orthoptic Services Londonderry BT47 6SB Outpatients Department / Clinic 6 - Ophthalmology Outpatients Department Clinic 6 - Ophthalmology Londonderry BT47 6SB

Posted by Key728 (as a service user), last month

I attended an eye clinic with Joshua at Altnagelvin. I felt for the 1st time in a long time that someone was listening to me. He was thorough and patient. I have never experienced as good a health professional. Spent time. Explaining everything. Gave me advice. Asked another doctor's advice. I felt really reassured. I now have 2 months to see how this advice pans out. Before I go back. So I’m hoping he is correct in his diagnosis. But if not I’m sure he’ll have another try.

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Audrey McBride

Manager of Orthoptic Service, Omagh Hospital & Primary Care Complex (OHPCC),

WHSCT

Submitted on 25/03/2025 at 13:18

Published on Care Opinion at 14:05

Dear Key728
I am delighted to hear that you had such a positive experience, that you were met with patience and understanding and afforded the time you required to discuss your symptoms and concerns. I have shared your story with Joshua and the extended orthoptic team.
It is great to hear that as a team we are delivering good patient centred care.
Thank you
Audrey McBride, Manager of Orthoptic Services, WHSCT.

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