"Above and beyond"

We went to the Loxley Unit (Adult Community Mental Health Services) in desperation when my husband appeared to develop psychotic symptoms while we were on a family visit to Stratford Upon Avon with our two teenage children. Although the unit is unable to offer walk-in services of this kind, members of staff took the time and care to come to the lobby and assess the situation. They identified that his problem was probably physical in origin and helped us get him to A&E in Warwick as quickly as possible - quite probably saving his life, or at least a stay in an ICU. Their help and care was above and beyond their remit and we will be forever grateful.