"Excellent staff member"

About: Loane House Loane House Portadown BT63 5QQ

Posted by Mdonn82 (as a relative), 2 months ago

My mother has just been recently discharged after 3 weeks of being in Loane House. Great staff and catered to mummy's needs.
However one nursing assistant staff in particular, Jackie, went over and above for mummys needs immensely. Mum was always very reassured as was I when she seen Jackie come in to her in the morning. She was always laughing and having fun with the patients in the A bay and brightened mummys day up when she was feeling down.
Nothing was ever too much for her. She is an absolute credit to the ward and is a staff member both mummy or I will never forget.

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Responses

Donna O'Neill

Professional Nurse Lead Loane House, STH, Adult Community Services Directorate,

Southern Health and Social Care Trust

Submitted on 25/03/2025 at 10:39

Published on Care Opinion at 10:39

Hello,
Thank you for taking the time to share your recent admission to South Tyrone Hospital.
It is delightful to read you have had a great experience within the team. The key skills delivered by the whole MD team are essential to deliver high quality person centred care which you have experienced.
I have brought this care opinion to the attention of Jackie's manager to acknowledge her great commitment to delivering high quality person centered care.
I will ensure to share your kind feedback with the team.
I hope you have a speedy recovery during your stay!
Kind Regards
Donna O’Neill
Senior Nurse

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Sinead Morrow

Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate,

Southern Health and Social Care Trust

Submitted on 25/03/2025 at 11:54

Published on Care Opinion at 12:36

Good morning, thank you very much for taking the time to leave this lovely feedback.
It is lovely to hear that your mother felt so well looked after, I will take great delight in sharing this with the team and especially Jackie, who really is a credit to us.
In addition, thank you for acknowledging the care carried out by Jackie As a result of your feedback, I have nominated Jackie for a GREATix award (certificate of excellence). This is to acknowledging that Jackie has reflected the Trust values, which in turn has enhanced the experience of care you received.
Many Thanks
Sinead
Nurse Manager
Non Acute Hospitals

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Update posted by Mdonn82 (a relative) 2 months ago

I am delighted to hear this. She is an absolute credit to the ward 1 team, to say the least.

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