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They really put me at ease

Posted By Yodqq99

"They really put me at ease"

About: Raigmore Hospital / Radiology

(as the patient),

This was my second biopsy but a very different experience. 

While the first appointment was fine, this one was managed better. Even though it was my second biopsy, everything was explained fully and clearly. They kept talking to me throughout the procedure, checking I was OK and explaining what they were doing next (the first appt did not do this) which really put me at ease and made me feel part of the process.

Even though I knew what to expect, they really put me at ease and talking through each step as they did it was so helpful

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 5 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 04/04/2025 at 15:13
Published on Care Opinion at 15:13

picture of Sylvia Fraser

Dear Yodqq99

Thank you very much for your post highlighting your experience following your appointment with Radiology Services based at Raigmore Hospital.

I am sorry to hear that your first experience was "just fine", however am pleased to hear that your second experience was more positive and that staff fully explained the procedure to you.

I have forwarded your feedback to the team and asked that managers share this with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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