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My hip replacement

Posted By Paul261

"My hip replacement"

About: Adult community health services / Orthopaedic assessment service Shepton Mallet NHS Treatment Centre

(as a service user),

I had been suffering for some time with a terribly painful right hip. After a private MRI scan and visit to my GP, I was referred to Dr Willis at Oasis Bartec 4 Yeovil. He was incredibly proactive, knowledgeable  and sympathetic and referred me immediately for a hip replacement at Shepton Mallet Practice Plus Group hospital. I was so pleasantly surprised, after hearing all of the horror stories of waiting lists etc.

Within 3 weeks I had a phone call inviting me in for the operation. I have now had it done by the wonderful team at Shepton Mallet hospital and I am now home recovering well. I would like to thank everyone involved for their care and professionalism throughout.

Within 8 weeks of meeting with Dr Willis, I have now had the full procedure!

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Responses

Response from Isobel Boobyer-Jones, Patient Engagement and Involvement Manager, Patient Experience and Engagement, Somerset NHS Foundation Trust 2 months ago
Isobel Boobyer-Jones
Patient Engagement and Involvement Manager, Patient Experience and Engagement,
Somerset NHS Foundation Trust

I make sure that patients, families, carers, and the public have a real say in how healthcare services within our Trust are shaped and improved. I listen to feedback, gather insights from patient stories, and work with teams to make changes that really matter to the people using our services. I use platforms like Care Opinion to understand experiences—what’s working well and what could be better—so that we can keep improving care in a way that truly puts patients first.

Submitted on 04/04/2025 at 11:24
Published on Care Opinion at 11:24

picture of Isobel Boobyer-Jones

Dear Paul261,

Thank you so much for taking the time to share your experience, we’re really pleased to hear how smoothly your care journey progressed and that you're now home recovering well after your hip replacement.

It's wonderful to hear such positive feedback about Dr Willis and the team at the Shepton Mallet Practice Plus Group hospital. Your kind words about their professionalism, compassion, and efficiency will mean a great deal to them. We’ll make sure your comments are passed on to everyone involved in your care.

Wishing you a continued smooth and speedy recovery, thank you again for sharing your story.

Kind Regards

Issy

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