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No response from podiatry

Story from nhs.uk

"No response from podiatry"

I was asked by my Gp to self refer to the crickets lane team in January which I did by completing the form. I never heard anything and . In either early feb or late January I called and was advised my referral had been rejected and I had been sent a letter. No letter arrived.

Somebody rang me and explained it had been rejected. And because it didn’t fit the criteria. I would be sent another explanatory letter …no letter arrived. But I did suggest I could submit a photo for review as they hadn’t actually seen the problem. I was given the email address and I posted a photo on 19th feb.

Since then numerous calls to central booking who keep chasing but no response.

It’s now over 2 months and still no response. Genuinely hopeless.

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust last month
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 04/04/2025 at 08:41
Published on Care Opinion at 08:41

I am sorry to hear about your experience when using the self-referral system to make an appointment with the Podiatry Service.

Please can we ask you to contact the Community Booking Team on 0161 922 488(option 3) and they will be able to assist you.

Please be assured that feedback received is reviewed and shared with the leadership team for the department.

Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement.

If you require further assistance regarding your experience or wish to share additional concerns, please feel free to reach out to our Quality and Patient Experience team via email at QualityandPatientExperience@tgh.nhs.uk or our PALS and Complaints Team at 0161 922 4466 or via email at palsandcomplaints@tgh.nhs.uk. A team member will be available to assist you in addressing this matter.

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