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"Exceptional treatment"

About: Inverclyde Royal Hospital / Stroke care Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68)

(as a parent/guardian),

Our daughter was a patient at Queen Elizabeth University Hospital, Glasgow, when she was diagnosed with meningitis and subsequently suffered various strokes. In late July, she was transferred to Larkfield Rehab Unit, Inverclyde Royal Hospital, Greenock.

This was a huge step, but we were reassured by the friendly, caring, and efficient staff who looked after our daughter as if she were one of their own family. This care extended to myself, my wife, and other visitors. At all times, our daughter was encouraged in her therapy and stimulated by the nursing staff to make the most of her stay in the Unit.

There has been a significant improvement in our daughter’s condition since entering the Unit, although there is still a long road to recovery ahead. She is currently scheduled for repatriation in late March to continue her recovery at Uist and Barra Hospital, Benbecula. This will place her in closer proximity to her home and family.

It is our pleasure to commend the staff at the Unit, under the direction of the Senior Charge Nurse, Alastair, who did everything to support us and our daughter through such a stressful time. Nothing was ever a problem, and we were kept informed at all times. Many friendships have been made, and we promise to stay in contact to share updates on her progress.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 01/04/2025 at 09:11
Published on Care Opinion at 09:11


picture of Kevin Torbet

Dear Fast track

Thank you for sharing such a heart warming and positive account of your daughter’s care during her time at Larkfield Rehab Unit, Inverclyde Royal Hospital. We are delighted to hear that you and your family have felt supported and reassured by the team, and that your daughter has made significant progress in her recovery.

The dedication and compassion shown by our staff, including Senior Charge Nurse Alastair and the entire team at Larkfield, reflect the values we strive to uphold within the NHS. It’s wonderful to know that your family has felt both cared for and involved throughout your daughter's rehabilitation journey.

We understand that the road to recovery can be long, and we’re pleased to hear that your daughter will continue her treatment at Uist and Barra Hospital, which will allow her to be closer to home and family. Please rest assured that our teams will continue to work together to ensure her care is consistent and seamless as she transitions.

We are grateful for your kind words and appreciate your recognition of our staff’s efforts.

Thank you for allowing us to be a part of your daughter’s care during this challenging time.

Kind regards

Kevin

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