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This was a superb out of hours service

Posted By casingrc34

"This was a superb out of hours service"

About: NHS 24 / NHS 24 (111 service) Western Isles Hospital / Oral Surgery & Medicine

(as a service user),

I unfortunately had a very severe toothache with swelling. This was so severe that I was unable to properly close my mouth.

On calling NHS 24 I was quickly triaged and received a call back from a dental nurse. I was then called with a same day emergency appointment at NHS Western Isles dental centre. 

I received excellent care from dentist David and dental nurse Peigi, quickly identifying the problem and giving immediate treatment to relieve the pain.

This was a superb out of hours service for which I am very thankful

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 6 months ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement and Service Change

Submitted on 27/03/2025 at 10:43
Published on Care Opinion at 10:43

picture of Denise Symington

Dear casingrc34

Thankyou for taking the time to post your feedback on Care Opinion.

I was very happy to hear that you had a prompt response from NHS 24 and our dental out of hours service was able to provide you with an appointment and had your toothache attended to quickly.

I have passed on your kind feedback to the team who are always happy to hear from our patients.

Once again thankyou for taking the time to get in contact with us to let us know of your experience of NHS Western Isles Dental Service

kind regards

Denise Symington

Patient Focus Public Involvement

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 6 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 27/03/2025 at 16:31
Published on Care Opinion at 16:31

Dear casingrc34

Thank you for sharing your story on Care Opinion. I was sorry to learn that you had cause to contact the 111 service due to dental issues. I hope you are feeling much better following your treatment and no longer in any pain.

I am replying on behalf of NHS 24. It is great to hear about the prompt response you received from NHS 24 and the excellent care you received from the Western Isles Hospital.

If you wish to share more information with me, including your Care Opinion username, I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your story.

Kind Regards,

Laura

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