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"My experience through out my illness"

About: Nottingham University Hospitals NHS Trust - City Campus / Respiratory medicine Urgent Community Response / Virtual Ward Service

(as the patient),

It Started on a Sunday evening unable to breath/coughing all night long, early Monday I rang 111 who sent a ambulance, two paramedics told me I need to see a Dr that day after they assessed me. Went to own Dr, who promptly sent me to the RAU. Got there at 4pm still having difficulty breathing, and sat in the waiting area waiting for a bed till 11.30pm.

It was a long stressful day but once on the ward the treatment was second to none. 7.1/2 hrs with no drink or food. I was relieved to get on a Nebuliser, assessment Dr came to me around midnight, I was so tired and weak I couldn't even answer his questions. Struggled all night, but with regular Nebs and Observations they deemed me fit enough to go home at Monday afternoon.

The Virtual ward took over coming out daily and ringing every day, and they made me confident in the way I was taking my inhalers, I don't think I could of got through this time without them, at time's I was very low in mood and they gave me words of encouragement to help me pick myself up. I think it's a fantastic service that I never even knew existed.

Sunday one week from going into hospital I have been discharged from the Virtual Ward, I will miss them, but so proud of this service, meds I needed delivered to my door the following day.... I hope I never have to call on this service again, must say the only down side was the waiting, for a bed, without food or drink for all 7.1/2 hours, but what a fantastic team.

Thank you. Still got a bit of a wheeze and cough but nothing like I had.

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 3 months ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals
Submitted on 27/03/2025 at 13:55
Published on Care Opinion at 13:55


Dear Patient,

Thank you for sharing this valuable feedback.

We are pleased to hear that you are recovering well from your illness and that you found the service to be so efficient and caring. We note your comments regarding food and drink and would like to reassure you that drinking water, tea and coffee is available on all our wards and are sorry if you weren’t made aware of this during your time with us.

We are pleased to hear that the virtual ward team were able to support you at home and help you to recover quickly.

Please be assured that we will share your comments with our senior colleagues in respiratory so that your feedback is heard and fed back to the teams involved in your care.

Kind regards,

Kelly – Patient experience and engagement officer.

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